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As a certified vendor for former Compaq/DEC (now HP), NPA Computers is able to provide maintenance services on VMS and Tru64 systems. Below is a synopsis of how we were able to help just some of our customers:
Case 1
Market: Public Type: Transit System Size: Statewide
NPA Computers has had the unique opportunity to provide support maintenance services for one of the busiest transit systems in the Tri-State Area. Within the provisions of the contract, NPA Computers was responsible for maintaining a vast array of DEC (Digital Equipment Corp.) hardware and peripherals throughout all agency facilities. Utilizing our staff of certified engineers, we provided critical 24 x 7 maintenance services on all equipment pieces which included DEC 4000, 6000 and 7000 series systems with various Storage Works devices attached.
Our approach included maintaining critical parts in nearby depot facilities as well as incorporating key personnel to service the 100+ site locations throughout the state. We also included two full-time on-site personnel to maintain non-critical equipment such as PC's and desktop printing devices. NPA Computers successfully maintained the equipment with a strong acknowledgement of thanks from senior IT Staff.
Case 2
Market: Public Type: Healthcare Size: Citywide
NPA Computers, through our committed partnership with HP, provides critical equipment maintenance services on various lines of ES40 and 45 units. These systems perform clinical operations in over 22 hospitals. Critical to hospital functions, NPA was selected to perform the maintenance services on these units utilizing our partnership with HP and creating value-added service through our own technical staff.
NPA Computers currently maintains these systems 24 x 7 x 365 utilizing our staff to perform additional administrative services and solutions while using our key partnership with HP Systems to provide critical hardware support services and open VMS support.
Case 3
Market: Public Type: Judicial Size: Statewide
NPA Computers currently provides printer and desktop maintenance service on over 13,000 pieces of equipment statewide. We were chosen to perform next business day repair services on over 30 different brands of HP printing equipment including plotters, B&W laser and color laser printers. NPA is successfully performing these services for the multitude of branches within judicial departments. After acquiring the contract in March 2006, we have received accolades from senior IT staff acknowledging our technical abilities, responsiveness and customer service.
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